Standard Operating Procedure

A Frictionless 7-Step Agency Workflow

We engineered our fulfillment process around the daily realities of busy agency account managers and technical directors. Predictable, transparent, and built to scale.

1

Share Project Scope & Assets

Submit your project requirements, Figma/XD design links, brief, or client specs via your dedicated Slack channel, email, or agency ticketing portal.

Accepted formats: Figma, Adobe XD, Sketch, InVision, PSD, wireframe briefs, or live website reference links.
2

Review & Guaranteed Fixed Quote

Within 24 business hours, our technical leads evaluate the specifications, flag potential edge cases, and issue a transparent, fixed-price quote with defined milestone timelines.

SLA: 24-hour turnaround for estimates. No surprise billing or out-of-scope invoices without prior written signoff.
3

WordPress Architecture & Development

Our senior developers configure custom Gutenberg block structures, ACF Pro custom fields, and clean semantic markup on private, secure staging servers.

Standards: Modern PHP 8.x, responsive fluid CSS, clean object-oriented architecture, zero bloated themes.
4

Comprehensive 20+ Point QA Testing

Before you ever see the staging site, our dedicated QA specialists run a thorough battery of cross-browser, cross-device, accessibility, form submission, and Core Web Vitals audits.

Testing Matrix: Chrome, Safari, Firefox, Edge, iOS Safari, Android Chrome, 320px to 4K resolutions.
5

Agency Staging Review & Revisions

You receive an unbranded staging link to inspect the website. We include up to two comprehensive rounds of revisions to ensure every detail matches your client's expectations.

Unbranded URL: Completely generic or customized staging domain with zero WhiteLabel Nexus references.
6

Live Deployment & Handover

Upon your final signoff, we execute zero-downtime production deployment to your client's live hosting server, configure SSL certificates, setup automated backups, and provide CMS editor documentation.

Handover: 100% code ownership, administrator credentials, and custom client video walkthroughs (optional).
7

Ongoing White-Label Support & Retainers

Transition seamlessly into monthly maintenance and ongoing support retainers, generating hands-off recurring revenue for your agency.

Benefits: White-labeled monthly maintenance reports with your agency logo to share with your clients.
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